FAQs


Care Instructions
The earring post and hoops used are 92.5 Sterling Silver they can distort if pressed on too hard, handle these puppies with love
Store the Jewellery a cool and dry place, keep it away from moisture, your yummy perfume and any chemicals
Moisture can cause the 92.5 Sterling Silver to tarnish use a polishing cloth and it'll be brand spanking new!
Custom Orders
I love creating custom orders, due to the lead time involved I only accept orders above 10 pairs. You can write to me at hello@krishnatolia.com or fill out the from on the Contact Me page.
Materials Used
The earring posts and hoops used are all handcrafted 92.5 Sterling Silver, they are Lead and Nickel Free. All the earrings are lightweight and easy to wear throughout the day.
Shipping within India
Free Shipping is available on orders above Rs. 3,000, this will automatically be applied to the cart. The processing time for orders within India is 2-4 days. All the orders have tracked shipping, once your order has been packed and processed the details will be emailed to you.
Orders are packed with utmost care, in a box and additionally covered with a shipping pouch. If the goods are damaged or lost through shipment, I cannot be held responsible for the same.
Shipping Internationally
The processing time for International orders is 2-5 days. All orders have tracked shipping, once your order has been packed and processed the tracking details will be emailed to you. Due to Covid shipping across the globe has slowed down, kindly give your parcel some more time to arrive. Different countries impose custom or import fees, customers are responsible to pay the fee. You can find the shipping prices at the time of your checkout along with an estimate of the transit days.
All the orders are packed with the utmost care, in a box, and additionally covered with a shipping pouch. If the goods are damaged or lost through shipment, I cannot be held responsible for the same.
Return and Exchanges
Unfortunately, I do not accept returns and exchanges due to hygiene reasons. However if there is any issue with your order or functionality of the product do get in touch with me - hello@krishnatolia.com